Refund policy
Introduction
At Cocom Electronics, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we're here to help.
1. Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Time Frame: You have 5-7 days from the date of delivery to request a return.
2. Refunds
- Process: Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 7-14 days.
- Partial Refunds: Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
3. Exchanges
If you receive a defective or damaged item, we will replace it with the same item at no extra cost. Please contact us within 3-5 days to arrange an exchange.
4. Non-Returnable Items
Certain items, such as custom-made products or perishable goods, are not eligible for return. This will be indicated at the time of purchase.
5. Shipping
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Shipping Refund: If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error.
6. Contact Us
For any questions or concerns regarding returns, please contact us at:
Cocom Electronics
Email: sales@cc-e.co.uk
Phone: 01444 300420